PC Stu Ockwell and PC Andy Richardson originally responded to a call from 95-year-old Doris Thomson after she rang the emergency services suggesting her husband Fred, also 95, was suffering from complications. But it seems the elderly couple, from Middleton in Greater Manchester, had actually made the heart-breaking decision to call the police out of 'desperation', because they felt so 'locked off from everything'.
The two officers reacted in the kindest way by putting the kettle on; 'What else could we do but make them a brew and have a chat.'
Greater Manchester Police tweeted about the sad phone call to their 5.5k Twitter followers on 10th November.
Just dealt with a 95 year old couple who called the Police as they were lonely.— GMP Middleton (@GMPMiddleton) November 10, 2015
What else could we do but make them a brew and have a chat
Pensioner Fred said that he was touched by the visit and he didn't want to talk to them about anything special, just 'simple things'.
Speaking about the officers' care he said; 'You feel somebody cares and oh that does matter.'
Only a week after the launch of the John Lewis Christmas advert, made in collaboration with Age UK, which highlighted the plight of the elderly around the festive period, Fred added; 'They showed they cared by being there and talking to you.'
The internet has understandably had a bit of an emotional meltdown to the story with one commenter congratulating the bobbies for showing the 'human side' of the police force.
Whilst another asked if they could get Fred and Doris a Twitter account so people could send the couple messages so they wouldn't be lonely anymore.
However, critics on the social media platform have accused the police of wasting time and using the 999 number as a 'social club' rather than an emergency line.
The official GMP Middleton Police Twitter account repsonded to the criticism saying 'There's always one.'