Frequently asked questions

Frequently Asked Questions (or FAQ for short) is where you can find answers to all those burning questions - from how to use the goodtoknow community, to submitting a recipe and emailing articles to friends. If you have any questions that are not answered here, please use our 'Contact us' form, which can be found here: www.goodtoknow.co.uk/contact

How do I find recipes?

There are two ways to find a recipe.

1. Enter the search term (e.g. chicken) into the search box, which is found on the top right-hand corner of the site.
2. Go to the Recipes section of goodtoknow, where you can use the search box, browse through our Recipes A-Z or use our Recipe finder.

How do I look up medical conditions?

There are two ways to find a medical condition.

1. Enter the search term (e.g. acne) into the search box, which is found on the top right-hand corner of the site.
2. Go to the Your conditions or Kids' health pages and browse through the alphabetical lists.

How do I find a diet?

There are two ways to find a diet.

1. Enter the search term (e.g. low GI diet) into the search box, which is found on the top right-hand corner of the site.
2. Go to the Choose a diet section and browse through the alphabetical list.

How can I send a story, tip or recipe to the site?

Go to the Contact us page and fill in the required details such as name and email. Enter your tip or recipe into the field that says 'Your comment' and then press the submit button.

Will I get paid for submitting a story to the site?

We don't pay people for their stories, but sharing your experiences on the website could help someone else, which is something you can't put a price on!

Who supplies the health information?

All the information in Your conditions and Kids' health has been provided by www.patient.co.uk

Are the diets approved by a doctor?

All the diets featured on the site are medically safe and have previously been published in one of IPC's magazines, however, we do suggest that you see your doctor for a general health check before starting a diet or embarking on new fitness regime.

How do I sign up to the goodtoknow community?

Click here to fill in a few bits of information and create an account with your email address. Or, click on the Facebook button to sign-up with your Facebook account.

Facebook users please note: None of the activities on goodtoknow will be shown on Facebook unless you give us explicit consent to do so through your Facebook account's privacy settings.

How do I log in?

Simply click on the Sign in link, which you will see on the top right-hand side on any goodtoknow page. Then just follow the instructions. Still confused? Click here to send us your email address and we will send you further instructions.

I've forgotten my username/password. What do I do?

Your username is your email address. But if you have forgotten your password, just go to our forgotten password page to reset it. Easy peasy!

How can I update my profile?

To update your profile, simply click on 'Edit Your Profile' and you will be taken to a page where you can upload an image and insert some information about yourself.

You can adjust your settings for privacy, notifications and your signature by selecting 'Preferences' and following the instructions. The default privacy setting is public, however you have the option to change this under Preferences and then going to 'Personal Privacy'.

What can I do with my goodtoknow profile?

Your goodtoknow profile allows you to:
-Comment on articles
-Create a profile page
-Update your status
-Send messages
-Add other goodtoknow users as 'friends'
-View your past activities

Please remember some basic online safety rules. Do not post personal information publicly on goodtoknow, such as your full name, address, phone number, place of work or study. See more safety tips below.

How do I add a friend or accept a friend request?

Click on 'Edit Your Profile', select the 'People' tab and then 'Friends'. Here you can view any pending friend requests, plus see friends you've already added.

It's easy to add friends. Just mouse over any user's picture anywhere you see it on the site and click the 'Add As Friend' button. Or, you can click on the picture or user's name to go to their profile and add them from there. This icon is located beneath the profile picture.

How can I interact with my friends on goodtoknow?

Once you are accepted as a friend of another user, you have access to their Profile and can send them messages in the form of a 'comment'.

To do this, simply click on 'Feed' then 'Write a Comment' and 'Add.' You can also recommend your friends.

The orange icon at the bottom of the left-hand control panel allows you to subscribe to your friends' latest activities via a technology calls 'RSS'.

How to I report questionable posts?

If you suspect a post has violated one of our community guidelines, please don't hesitate to report it by clicking the 'Report Abuse' button on the thread.

This will automatically send a message to goodtoknow community moderators. We will take a look and decide if the post violates our standards. If so, we will do our best to remove the content as soon as possible.

Can I ignore someone I don't like?

Sometimes you may disagree with other members, and wish that their content is deleted. You can choose to 'ignore' the content of other members if you wish. To do this, click on the user's avatar (their icon), then choose 'Ignore User' from their profile. You will no longer see content generated by the blocked user.

If a user's posts are of a questionable nature, please click the 'Report Abuse' button, which will send the post to our moderators.

I'm worried about how safe it is to chat on the internet - can you give me some tips?

Chatting on the internet is a good way of finding information and support. It's also a great way to make new friends, however, it does pay to be cautious.

- Although you may feel comfortable with the group of friends you have made you should always remember that anyone can read what you post online. If you post lots of details about your life, work or town then people may be able to piece together a picture of who, and where, you are.
- Never reveal your home address, email address, or your telephone numbers on the goodtoknow community as they might be seen by people who you'd rather not see them.
- If you decide to meet up with friends from the internet, take sensible precautions. Meet in a public place, take a friend with you and make sure someone knows where you are going and when you will be back.
- When commenting on the goodtoknow community, treat other members with respect. You may not always agree with the opinions or the advice you are given but think carefully about what you say in your reply. Remember offensive posts will be reported to goodtoknow.

I'm stuck! How do I get help?

The first place to come to is here! If that still hasn't answered your question, why not email us. You can contact us by sending an email to goodtoknowcommunity@ipcmedia.com and we will be happy to help.

How do I unsubscribe to the Newsletter?

Details of how to unsubscribe can be found on any email we send you.

How can I print an article?

At the bottom of each article you'll see a link that says Print this page. Click on this and it will print out your page.

How can I email an article to a friend?

At the bottom of each article you'll see a link that says Send to a friend. Click on this and a little box will appear. Input the required details - the email address of the person you're sending it to, your name and an optional message - and then press the send button.

1. Respect people's privacy

Please do not disclose personal information about other people such as addresses, phone numbers or emails. Do not impersonate someone else and post as them. We'd also advise against sharing your personal details within a comment - you never know who might pick them up.

 2. Be nice

We have zero tolerance for racist, sexist, homophobic or discriminatory comments of any kind. All comments of this sort will be removed as soon as we are aware of them. Please help us keep our boards a nice place to share views by using the 'Report abuse' buttom if you notice anything that you or others may find offensive. Be polite in your posts, respect others and do not swear or use crude language.

 3. You are responsible

You are responsible for what you write so beware of any legal implications it might have. Do not make defamatory, misleading or untrue statements about anyone as they could land you in trouble. IPC Media and goodtoknow do not take responsibility for any libellous comments posted on our site and cannot verify the accuracy of the content posted.

4. Your comment is public

By commenting on an article, it is made public to the rest of the web. Others may respond, rate your comment and may even disagree! We might use your comments within other articles on goodtoknow.

5. No advertising or linking out

Our boards are an area for genuine comment and not for promoting other sites, content, products or services. Please don't use them for this purpose and avoid adding external links within comments.

6. Removal of content

Goodtoknow operates a 'Notice and take-down' method of moderation. All comments that are not marked as spam will appear live on the site, but if they breach any of our guidlines they are likely to be removed. On occasion, a whole thread may be removed if just one of the comments is problematic.

7. Suspension

We reserve the right to suspend an account to prevent a user from posting any future comments. Some reasons we may do this are if a user had repeatedly ignored our community guidelines or written some extremely abusive or offensive comments.

Thanks for taking the time to read these guidlines. We reserve the right to update these at any time, so it's a good idea to read over them again from time to time. 

Can I directly contact an expert?

Unfortunately you cannot write to our experts, however, if you have a query you'd like answering, please use the Contact Us page and we'll do our best to answer it.

Remember that there are lots of good tips and advice on the website from both experts and other users, which may help with your question.

How can I report a problem with the site?

Visit our Contact Us page and enter the problem into the 'Your comment' box and press the submit button. Make sure you include your contact details.

If I enter a competition, will I be put on an email mailing list?

No, so don't worry. You'll only be added to our email list if you tick the opt-in box at the end of the competition. If you don't tick this, you'll still be entered into the competition but will not be added to our email list.

If I enter a competition, will I be put on a mailing list?

We do occasionally post and phone our customers with special offers. If you would prefer not to receive these offers then just tick the www.goodtoknow.co.uk and IPC opt-out box when entering the competition.

Do you give out my details to third parties?

This website contains various opt-out boxes on relevant pages where you provide your personal information, such as competitions. If you do not want us to provide your personal information to trusted third parties, then you should tick the relevant boxes and we will not transfer it to those parties. For more details of our privacy policy check out www.goodtoknow.co.uk/privacy.