Frequently asked questions

Frequently Asked Questions (or FAQ for short) is where you can find answers to all those burning questions - from submitting a recipe to emailing articles to friends. If you have any questions that are not answered here, please use our Contact Us form, which can be found here: www.goodtoknow.co.uk/contact

Who is June?

I'm married to Martin, have three kids - Elliot 19, Haydn 13 and Eliza, 10, plus two tabby cats - brothers, Fred and Archie. I've been a journalist since I left school at the age of 16 - quite a few years now!

How do I find recipes?

There are two ways to find a recipe.

1. Enter the search term (e.g. chicken) into the search box, which is found on the top right-hand corner of the site.
2. Go to the Recipe section of the site www.goodtoknow.co.uk/food/recipes and browse through the alphabetical list.

How do I look up medical conditions?

There are two ways to find a medical condition.

1. Enter the search term (e.g. acne) into the search box, which is found on the top right-hand corner of the site.
2. Go to the Your Conditions www.goodtoknow.co.uk/health/conditions or Kids' Health page www.goodtoknow.co.uk/health/kids-health and browse through the alphabetical list.

How do I find a diet?

There are two ways to find a diet.

1. Enter the search term (e.g. low GI diet) into the search box, which is found on the top right-hand corner of the site.
2. Go to the Choose A Diet section www.goodtoknow.co.uk/diet/diets and browse through the alphabetical list.

How can I send a story, tip or recipe to the site?

Go to the Contact Us page (www.goodtoknow.co.uk/contact) and fill in the required details such as name and email. Enter your tip or recipe into the field that says Your Comment and then press the submit button.

Will I get paid for submitting a story to the site?

We don't pay people for their stories, but sharing your experiences on the website could help someone else, which is something you can't put a price on!

Who supplies the health information?

All the information in Your Conditions and Kids' Health has been provided by www.patient.co.uk

Are the diets approved by a doctor?

All the diets featured on the site are medically safe and have previously been published in one of IPC's magazines, however, we do suggest that you see your doctor for a general health check before starting a diet or embarking on new fitness regime.

How do I start chatting?

You need to register before you can start using goodtoknow Chat. You can register here. Enter your first and last name, plus your email address. You'll then need a password. This should be 8 letters or more and something you'll remember.

You then need to input a code shown on the page and press the register on goodtoknow button. Once that's done, you'll receive an email from us - this is just to make sure that your email address is correct.

I get this error message when I enter my email address: This email address has already been registered. Please use another one. Why?

If you have already registered to chat on another website in the IPC Media family such as Now or What's On TV, you will already have an account which you can use to chat on goodtoknow.

You don't need to register again. Instead, you can start chatting straight away by going to the log in page and entering your email address and password. If you have forgotten your password, click here to get a new one.

I have registered but not received my verification email from you yet - why is this?

This could be for several reasons:
- Make sure that the email address you registered with is the correct one and doesn't have a spelling mistake in it.
- The email was sent to your mailbox, but was sent back to us because your mailbox was full.
- Have you checked your junk mail folder? The email may be in there.

I can't remember my password, what can I do?

Don't worry - just visit this page. You'll need to enter the email address you registered with. You'll then receive an email entitled Your password request on goodtoknow. Click on the link in the email. This takes you to a page where you can create a whole new password. Just remember to make it memorable so you don't forget it!

Is this information secure?

We take security very seriously. All our registration systems are held on secure servers. For more information about our privacy policies, please see our Privacy Policy.

What is my display name?

This is what you will be known as on goodtoknow Chat. It's just like a nickname and allows you to chat without having to use your real name. To keep yourself safe online, choose a display name, which doesn't reveal your real name or use any other details that could identify you or your children.

What is an avatar?

Basically, this is a photo or image, which allows you to personalise your profile. It's not recommended to use a photo of yourself. Instead use something that represents you e.g. if you're mad about cats choose an image of a cat.

What is a signature?

This is basically a motto or phrase that you love (a line from your favourite movie perhaps) or sums you up.

Why do I have to fill in details about myself such as my hobbies?

You don't have to if you don't want to. However, if you do want to fill in the information, go ahead. It's just a way of making your profile more personal.

Can I update my profile after I've registered?

Yes. When you sign in to Chat, you will see three options at the top of the page (just underneath June). These include a link to update your profile. If you click on it, you can change anything, including your photo and personal information.

What is Welcome Chat?

This is the place to talk about anything not included in the other sections (Health, Family, Food and Diets). So if you fancy chatting about the latest episode of Coronation Street or asking a question about clothes or beauty, this is the place to do it.

How do I start a new topic?

Decide which section most suits what you want to talk about e.g. if you want to discuss tips to fight colds, the Health section would be most appropriate. There are various topics within that section so again choose the topic, which is most suited to your comment.

Click on the topic and you'll see other comments from users and at the bottom a button that says New topic. If you click on this, it will take you to a page, where you can start your new topic.

In the title box, enter a description of you comment e.g. What's the best way to fight off colds? Then in the Content box, add your comment. This is what other people will read and reply to. Once you've filled it in, just hit the Add comment button.

You can also choose to include your signature on your comment (if you have one) by clicking on the box that says Add my signature to this post.

How do I reply to someone's comment?

If you've seen a comment that you want to reply to, just click on the Reply link at the bottom of the comment. This takes you to a page where you can add your reply. Once you've filled it in, just hit the Add comment button. You can also choose to include your signature on your comment (if you have one) by clicking on the box that says Add my signature to this post.

Is goodtoknow Chat monitored?

goodtoknow is not responsible for and does not monitor or edit messages posted by users. We do however take down any offensive comments that have been reported to us by our users.

How do I report an offensive comment?

If you come across a comment that offends you, you can report it to us. Simple click on the report link in the actual comment you want to report. This will take you to a page where you report the comment. Choose one of the options from the drop down menu and then press the Send to us button.

I'm stuck! How do I get help?

The first place to come to is here! If you don't find the answer to your question here, then the next stop is Chat Help. Here you can ask a question about anything chat related and either other users will know the answer or one of our goodtoknow staff will reply.

If that still hasn't answered your question, why not email us. You can contact us here.

I'm worried about how safe it is to chat on the internet - can you give me some tips?

Chatting on the internet is a good way of finding information and support. It's also a great way to make new friends, however, it does pay to be cautious.

- Although you may feel comfortable with the group of friends you have made you should always remember that anyone can read what you post online. If you post lots of details about your life, work or town then people may be able to piece together a picture of who, and where, you are.
- Never reveal your home address, email address, or your telephone numbers in Chat as they might be seen by people who you'd rather not see them.
- If you decide to meet up with friends from the internet, take sensible precautions. Meet in a public place, take a friend with you and make sure someone knows where you are going and when you will be back.
- When commenting in Chat, treat other members with respect. You may not always agree with the opinions or the advice you are given but think carefully about what you say in your reply. Remember offensive posts will be reported to goodtoknow.

How do I unsubscribe to the Newsletter?

Details of how to unsubscribe can be found on any email we send you.

How can I print an article?

At the bottom of each article you'll see a link that says Print this page. Click on this and it will print out your page.

How can I email an article to a friend?

At the bottom of each article you'll see a link that says Send to a friend. Click on this and a little box will appear. Input the required details - the email address of the person you're sending it to, your name and an optional message - and then press the send button.

How can I ask a general question?

Visit our Chat page at http://www.goodtoknow.co.uk/chat Add your message into the relevant section, general chat, health, diets, food or family. We're sure you'll get a response quickly!

Can I directly contact an expert?

Unfortunately you cannot write to our experts, however, if you have a query you'd like answering, please use the Contact Us page at http://www.goodtoknow.co.uk/contact and we'll do our best to answer it.

Remember that there are lots of good tips and advice on the website from both experts and other users, which may help with your question.

How can I report a problem with the site?

Visit our Contact Us page at http://www.goodtoknow.co.uk/contact Enter the problem into the Your Comment box and press the submit button. Make sure you include your contact details.

If I enter a competition, will I be put on an email mailing list?

No, so don't worry. You'll only be added to our email list if you tick the opt-in box at the end of the competition. If you don't tick this, you'll still be entered into the competition but will not be added to our email list.

If I enter a competition, will I be put on a mailing list?

We do occasionally post and phone our customers with special offers. If you would prefer not to receive these offers then just tick the www.goodtoknow.co.uk and IPC opt-out box when entering the competition.

Do you give out my details to third parties?

This website contains various opt-out boxes on relevant pages where you provide your personal information, such as competitions. If you do not want us to provide your personal information to trusted third parties, then you should tick the relevant boxes and we will not transfer it to those parties. For more details of our privacy policy check out www.goodtoknow.co.uk/privacy.