Lost – one parcel and one temper

Now I know Louise has already had a good rant about the Post Office, but I’m feeling the need to join in…

So I bought a dress from eBay but I had to send it back to the seller. I packaged it up carefully, took it to the post office, sent it first class, recorded, signed-for and was given a number to track its progress online.

After a few days I hadn’t heard from the seller, so I checked on the post office website to see how far my parcel had gone. I typed in the number and it said: The system is currently unable to confirm the status of your item. Please try again later.

A week later, the site was still showing the same message, so I phoned them up and this is, in brief, what they said:

Me: So, what’s happened to my parcel then?
PO: I’m afraid we haven’t attempted delivery yet.
Me: WHAT? It’s been a week! I paid for it to be sent first class! Why haven’t you attempted delivery yet?
PO: I’m afraid I don’t have that information.
Me: So where’s my parcel? Is it still at the post office I posted it at?
PO: I’m afraid I don’t have that information.
Me: Well, when are you going to attempt to deliver it?
PO: I would think tomorrow, or Monday.
Me: How do you know that when you don’t have any information on its whereabouts?
PO: From experience.
Me (exploding with rage): It’s been a full week. You don’t know where my parcel is or when you’re going to feel like delivering it, yes?
PO: I can give you details on how to claim your money back…
Me: Yes, thank you and if I find myself bored of my life, I might find the time to fill in five pages of forms to claim back £2.17. Goodbye!

GRR.

Then, on the Monday, 10 days after my parcel was posted, I received this from the eBay seller: Hi there. I’ve just got your parcel. The postman left it under my car a week ago and I’ve only just found it.

And the track and trace on the Post Office website? It says: The system is currently unable to confirm the status of your item. Please try again later.

Not one sorry. Not one.

Have you suffered at the hands of the Post Office? Let me know…